Terms and Conditions

Valco Baby warrants this product, when properly applied and operated in accordance  to its capabilities and instructions, to be free of defects in material and workmanship for a period  of 12 months from the original date of purchase. Our customer service centre can be contacted  on 1800 610 7850 or info@valcobaby.com

If during the warranty period the product becomes defective by reasons of materials or workmanship, Valco Baby shall at its discretion, repair or replace the product or provide  an equivalent product, free of charge of labour and materials, at the premises of an Authorized Service Centre, subject to the Warranty Conditions.

Warranty Conditions:

1. The warranty is limited to you and is not transferable.

2. This warranty is void if used in a commercial environment or used other than in a normal domestic or household environment.

3. This warranty does not cover defects from accident, abuse, misuse, failure to follow instructions, service by unauthorized technicians, modification, substitution of any part of the product, terrorism, fire or flood. Valco Baby will not be liable for any incidental or consequential damages including, but not limited to, damages resulting from defects, loss of use or misuse.

4. This warranty only applies to servicing within the United States of America of products purchased within the United States of America for products purchased in Canada please contact Canadian Customer Service.

5. Any repaired or replaced product is warranted for the remaining original warranty period.

6. Valco Baby does not warrant that the product be fit for a particular purpose or will meet your requirements.

7. In the event we replace the product or provide you with an equivalent replacement, you immediately transfer ownership of the original product to Valco Baby. 

8. If your product deemed to not be warrantable, there will be a charge for logistics and freight costs (both inward and outward), in addition to any repair costs. If the product is warrantable, all charges will be covered under warranty.


To claim under the warranty you must: 

9. Return the enclosed warranty form within 30 days of purchase accompanied by a copy of your original dated sales receipt  to Valco Baby USA (if located in the USA) or Valco Canada (if located in Canada).